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Your Appraisal System Can Be Better ? Overcome These Nine Serious Failings This article is directed at senior managers. As a senior colleague you have the authority to make tremendous improvements. You can have maximum effect in improving your existing appraisal system or starting one that contributes to profits or other targets. Conference Calling Can Save Your Sales OrganizationTime and Money! Conference calling can save you money. There is no doubt that inthe sales business, every second counts. Whether it be training,sales meetings, or other needs, pulling your employees away fromthe sales opportunities even for these important tasks, cuts downon the time they can be making you money. If you take the firststep and try using conference calling, you may just find yourselfsaving money and making money. Let's point out some of thefeatures and benefits of using conference calling here: Invite Self-Managed Staff "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." -Goethe Innovation Management ? smart people dont necessarily produce great ideas Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. When Change Is In the Wind...Heads Up! In these days of takeovers and mergers, of downsizings and lean management, chances are that you are going to be caught in a job upheaval at least once in your career. Probably more than once! 5 Steps to Continuous Process Improvement Part One of Creating Well-Defined Processes Series Magnificent Meetings - 5 Tips for Success Your impact at meetings will determine in a big way how well youdo in your career. In other words you will rise as high as yourcommunication skills will let you. Ability and competence in yourposition is expected - how well you get your point accross willmake the difference between your opinion being valued and yourinput getting forgotten one more time. Einstein - Definition of Insanity Insanity in the Sign & Graphics Industry Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review Introducing a learning culture into organisations can be difficult at times, particularly if the effort required it great and the benefits aren't quickly identifiable. 5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person Mistake #1: Going with the flow Use Every Weapon You Have One of the strongest weapons available allows business, non-profit and association managers to begin changing the behaviors of their key external audiences in ways that lead directly to achieving their primary operating objectives. Driving of work trucks Each time you or one of your work crews cruises down the road, people see the vehicle. It is logo'ed and that advertising is there to be noticed. If you cut some one off, believe me they will know who did it. They'll tell their friends and you'll be sorry. If you see a lady trying to pull out into bumper-to-bumper traffic, let her cut in. If you see a mom in her minivan with kids at a traffic signal, be courteous. Signal her with a pleasant hand motion to 'please go ahead of me.' Mouth the words also and as they pass salute her and wave at the kids or flash your head lights. You are such a nice guy or gal they'll think. With every one in such a hurry, it's refreshing to know the crews in your company vehicles still care. If you work in a big city with a population of 100,000 or more, your gesture will be remembered, recognized and appreciated even more. You see in a big city, you will be outside the norm. They will think you are from a far away city where people are still friendly. Training and ROI (Return On Investment) Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure? Encouraging Behavior That Gets Results You're the boss, and you have every reason to feel good about your organization. Effective Meetings by Phone - Part 1, How to Plan a Teleconference Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave. Keep Your Good Workers by Building Good Leaders A recent report from the American Hospital Association's Commission on the Workforce asked healthcare workers key questions about the performance of their front line managers. The study concluded that an employee's decision to stay with or leave an organization is primarily based on his or her relationship with an immediate supervisor. No matter what industry or setting or company size, effective leaders:Possess personal integrity. Can easily adapt to change.Work to build the talent of others.Communicate well with their people. Have the ability to build and lead a team. Can analyze problems and create solutions.Encourage a collaborative work environment. Five Ways to Develop More Effective Front Line Managers: Encourage and give managers time to attend leadership courses. Learning and growing is part of their job.Develop an approach to hire and assess managers based on the above key competencies, not on old job descriptions.Reward effective leadership on a regular basis whether it is through a "Manager of the Month" award or free movie tickets. Get creative with training. Start peer coaching groups - managers with similar levels of authority meet once a month to discuss challenges in managing people, dealing with organizational politics, or other thorny issues. Do short reviews every three to six months to catch performance problems before they blossom into big leadership headaches. When problems are identified, action plans should be put into place to rectify the issue before the next appraisal. Partnering for Performance "The difference between a boss and a leader: a boss says, 'Go!' ? a leader says, 'Let's go!'" -E. M. Kelly The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution Is building your own inventory management solution really your best bet? Does Your Management Style Remind People Of Something They Read In Dilbert? With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes. Terrible Meetings - Ten Ways to Spot Them! Sometimes, better than giving advice about how to run things well, it can be useful to have a hit list to notice to help you identify when things are less than productive. Meetings can be hugely productive, especially if you keep a sharp eye out for these Ten things:- |
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