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Business Management Information
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Leadership Skills Means Turnover is Not a Problem "Ha!" you say. "For someone to make a statement like that, they obviously haven't worked in the real world and certainly have never had to run a company." Well, let me assure you. In my past I've not only run companies, but spent many years in one of the most notorious industries for turnover ? the restaurant industry. How to Approach Group Decision Making GROUP DECISION MAKING -- IDENTIFY THE PROBLEM: Tell specifically what the problem is and how you experience it. Cite specific examples. --"Own" the problem as yours and solicit the help of others in solving it rather than implying that it's someone else's problem that they ought to solve. Keep in mind that if it were someone else's problem, they would be bringing it up for discussion. --In the identification phase of problem-solving, avoid references to solutions. This can trigger disagreement too early in the process and prevent ever making meaningful progress. --Once there seems to be a fairly clear understanding of what the problem is, this definition should be written in very precise language If a group is involved, it should be displayed on a flip chart or chalkboard. CEOs Role in Family Business I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business. Business Innovation ? the Value of Work Processes Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. What Your Employees Want You to Know (But You Might Be Afraid to Ask) This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know if the company is meeting your best employees' expectations? Are you providing the type of environment that supports high productivity and high quality? Do you really want to know? The Seven Cs: Partnership Danger Signs - Communication Breakdown An ongoing series of articles exploring the seven critical areas that can indicate a partnership is in trouble. ISO 9001 2000, Getting Started on The Route To Registration ISO 9001 2000, Getting started Why Employee Satisfaction Surveys And Employee Exit Surveys Make Good Sense In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover. The benefits of a company having a highly motivated workforce can be considerable and the two goals of having a workforce that is both motivated and productive should not be regarded as being mutually exclusive to one another. Out of Control? There are papers on the floor, across the desk and resting on the keyboard. Piles of files are all around. Magazines, newspapers?you name it. Just about anything can be found in this office. You've seen it in your own organization. You know what I am talking about. Change and Performance - Training May Not Be The Answer Introducing new products or services, bringing new people on board, developing a new process or procedure, installing new equipment, change seems to be the one constant in business today and change always seems to drive a need for training. Drafting an Employee Manual Sample Outline One of the hardest things I had discovered running my company was drafting an Employee Manual. Also added to the stress was the fact that if you made a mistake someone could sue you and you might lose all your hard work and money that you had earned thru blood, sweat and tears as an entrepreneur. You will need an employee manual for your company to protect yourself; but where do you start? Its Not Always What You Say A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messages that can either augment our communication effectiveness or detract from it. These non-word symbols are the first things we notice about others and the first things they notice about us. They provide information about gender, age, preferences, emotions, and group membership. Training Managers and New Trainers Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations. They need to delegate effectively, support their staff emotionally, give accurate and timely feedback, and set departmental goals that are consistent with organizational goals. Barbara L. Thornton, an independent training consultant in the St. Paul area, says that training managers need to exercise leadership skills in guiding their people. "[A good training manager is] a good coach," adds Robert Bertschy. The Gift of Gratitude Gratitude might seem like a soft or even an obvious subject to you. Perhaps you would rather read about a leadership lesson or a marketing approach or even a motivational technique. If that is what you are thinking, I urge you to read on. I don't think you will be disappointed. How to do SWOT Analysis for your Business SWOT analysis is needed for all business to understand how to improve their business. Managing the Human Resource Project We obtain strategic results by aligning HR mission, vision and values. The following overview highlights a macro approach to project management. Seeking a stretch assignment, such as ownership of a major corporate HR initiative, we lead our organization by example. Strategic project management affords an exciting and challenging opportunity to direct our futures and show case our talents. How to Reject a Job Applicant A Nightmare That Really Happened Are You At The Mercy Of Computer Geeks? Many business owners are sabotaging their business without even realizing it. They are completely out of the loop when it comes to all technology aspects of their operation such as websites, computers and software. They become completely dependent on their technical people and naively believe that things are "being taken care of". The Permissive Environment is the Suspect The permissive and participatory conduct which most employees take for granted, eventually escalates into the more serious assaultive behavior commonly referred to as employee on employee workplace violence starts with innuendos, a bad word, or simple jokes taken out of context or used to inflame another. Initiation of a proper and thorough investigation is possible under the auspices of a Threat Assessment Team. Banter between employees if left alone by supervisors becomes tense and often results in a more aggressive response. The truth of the matter is that in most cases this banter is perceived as harmless shop talk. What Consultants Want You to Know (But You Never Ask) I've been both a CEO and a consultant, so I've seen from both perspectives what goes right and what goes wrong when a consultant comes in to a company. Generally the CEO or the manager who hires the consultant tells the consultant what he or she wants. Often the manager is frustrated with something that is happening at the company and expects the consultant will have the expertise to "just fix it". While the manager needs to set the expectations, of course, the consultant rarely gets to voice what he or she knows would make the consulting engagement more successful for both.
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