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Business Management Information
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Creativity and Innovation Management - Turning Ideas into Action The phrase "turning ideas into action" is a Russian doll. What 80% of Businesses Don?t Know: Tips for Improving Your Working Capital Management What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or customers served? ? Effective marketing? ? Location, location, location? ? Improving patient or customer care? ? Being the best in your industry? Managing Rebellious Employees Surveys of executives reveal that many companies fall short of their profit objectives due to "people problems." Research for my Absolutely Fabulous Organizational Change book found these "people problems" fall into two "r" categories: rebellion and resistance. Align The Enterprise & Make Beautiful Music Together Q: Why is a great business like a great marching band? Can What Someone Does Off-hours Affect Your Business? Q: How much do I have to worry about what people who are part of my far-flung "virtual" corporation do when they're not working directly for me? I can't share too many details because the situation is touchy, as you might expect, but basically I have someone working for me as a writer, contributing material for my blog, and I have been hearing that he's writing some pretty far out, offensive material on other sites. Do I need to worry about it? Get Out Of The Stone Age: Give Leadership Talks 160 years ago, the newly invented electric telegraph carriedthe first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington, D.C. Build Rapport Fast! - Eight Easy Steps Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life. We need relationships to help us get the things we want for ourselves in our lives, like money, promotions, success, partners and above all to feel part of society. You see we are social animals, us humans and if we find it challenging to make relationships, then we feel excluded. And that ain't comfortable.So, let's build rapport quickly and easily in the just eight easy steps!Pay AttentionNow some will say that you must make continued eye contact, but, you know, some folks find that invasive and threatening. So match what they do, if they look at you, look at them. But whatever you do, ensure that you give an appropriate level of attention to them. In Dale Carnegie's wonderful book, 'How to Win Friends & Influence People', he tells a story of how he sat next to someone at dinner one evening. All night his fellow guest talked; all night Carnegie listened. A few weeks later, he was amazed to hear from a mutual friend how interesting his dinner companion had found him - even though Carnegie said virtually nothing all evening!Value Them..which leads us to how you relate to them. If someone is talking to you about something, make sure you show you value what they are saying, by asking them at least one additional openquestion about what they are talking to you about. Remember these? The 4 W's of HoW (yea, I know!), What, Where or Who - perhaps not Why, which can be seen as a challenge at the start of a relationship. 4 easy, helpful, interested open question types.Be Like ThemBy matching physically, you will make a far greater impression. So, if they are standing, stand, leaning forward, lean forward. Ever spoken to a child? What did you do - you crouched down, didn't you. Why? Because you felt more able to communicate. It works well for big people too!Follow UpHow often have you discussed something and then it hasn't been followed through afterwards. Promises not kept. And how did that leave your relationship with that person? Not good eh? Following through on what you promise is not just good practice, it is vital if you want to build a strong, trusting relationship. People notice, even when you don't. Also remember to underpromise and overdeliver.Laugh a LotLaughter is a powerful tool in building relationships - you are sharing the same emotion, in the same moment. Ever seen two people in fits of laughter? How strong was that bond then? Pretty strong, I guess. Ever been there yourself? Yes, you know the feeling. It works, so share the fun and joy of the moment.Hear ThemIt is not about listening, it's about hearing them. So what's the distinction here? It means being so with the person that you sense other things beneath the words. This is a very powerful tool you can use. Further sensitive questioning then adds into your evidence, which can give you great clues to help build the relationship.Be The AudienceRemember that when you are talking, you might be using the same language, but you hear it with different ears, different experiences and altogether a different 'take' on the words. A great coach I know, Elaine Wylie, had a problem with her cell phone one day and heard a serious echo. She heard herself fully before her caller responded. It was very revealing. So hear what you are saying from your audience's 'ears'.Give space - Listen upHave you ever spoken to someone uninterrupted for as long as it took to say all you had to say? Were there spaces where it went quiet? What did you say next? In Nancy Kilne's great book 'Time to Think' she explores great exercises to do just that. The experience is magical. Give your listener space to talk and let them fill the silences. You will have pure rapport and a recognition that you care so much.So that's all there is to it. There maybe a few other things, but get these here somewhere like right and it will create relationships of value for you all over the place - through the rapport you have built in the moment.Daunted? Don't be. Try one or two at a time and see the reaction - play with these ideas. Build your confidence. Enjoy the learning to Build Rapport Fast! OJT - On The Job Training Introduction Jewelry Use by Employees Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols. Others out of practicality as some jewelry can get caught in machinery and cause severe injury or even death. You may wish to have a jewelry policy to prevent loss of your customer base and/or prevent employees from dying, which could inadvertently drive up your commercial insurance costs. Successful Managing Through Delegation Managers should avoid the tendency to constantly delegate to the same one or two capable individuals. This practice only overloads the best personnel while slighting all others. So, You Want to be in Management? Five Essential Factors that Will Determine Your Chances The following information is based upon over 500 interviews with senior executives with whom I conducted over the past four years. These senior executives represent a variety of industries and organizations. It is interesting to note the similarities of their responses. The research concentrated on five areas: Top Ten Things About Creating a Business Vision To visualise where you are going, is deeper and more sensory than anything you have ever done before. And these are the skills of those who are able to create a vision you can really live and breathe. These people... Why Training Fails Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?" Innovation Management and Brainstorming Management ? why people hate to brainstorm! Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. The Communications Myth Living in the 21st Century is truly marvelous, isn't it? We live in a world of instant communications where everything we need to know is right at our fingertips. The moment anything of significance occurs it is instantly transferred around the globe making us the most well informed generation in the history of the world. The 5 Things Great Managers Sense about their People, Every Day Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day. Reducing the High Cost of Absenteeism Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job. Relationship Building - 5 Tips and 5 Questions And is isn't hard - it's more about focusing on people, who they are and what interests them. And that's just where you spend your time. About them - not you, not your business. Create partnerships. Time Management Tips for Managers Late last year I was presenting a workshop for the senior managers of a major organisation. Whilst doing a pre-workshop survey to assess the challenges these managers were experiencing it became very apparent to me that many of them were showing the signs of business burn-out. And it was no wonder why. They were suffering from 'Priority Problems'. Quite simply they were making the mistake of doing the urgent rather than the important tasks. ISO 9001, What Next? The overriding goal of ISO-14000. (History 1995)
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