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Customer Service Information
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Is Your Food Establishment Clean? Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?". I mean, do you andyour staff really care about cleanliness and hygiene? Foolproof Customer Service Strategies (That Only A Fool Would Try!) Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?" Oil Change Customer from Hell or Hoax; You Decide Evacuation, "E-Vac" Oil System for Oil Changing Importance of Good Customer Support in Online Computer Peripherals Shops Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites. All that you have to do is to avail all the help you need in terms of the counseling you would require on the purchase of the right computer peripherals. These websites have always-available customer support agents' usually just one click away. The ones that are successful have provided exceptional customer support available online which is dedicated to make their customers feel delighted and satisfied. Because they have learnt the business mantra very well - Their success lies in their customers' satisfaction. Over Delivering Provides Big Results Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service to your business, or even increasing the mastery level of your craft. Improving Customer Service Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a customer myself, I know what good customer service looks like. If I don't place a high value on the best customer service possible, then my staff won't make it a priority either. The Dissatisfied Customer We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator. A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is defensive posturing and/or avoidance. Customer First Customer Service The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they've ever had before. It takes a dedicated team to keep loyal customers coming back and new clients coming in. Keeping Clients Happy Keeps them Coming Back Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services. More Customers - Watch those Little Things Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK. Astonish your Customers With These Customer Service Tips Customer service today is getting worse. Win customers overand you build your business for life. Proven by the leaderin the industry -- Nordstrom's. Nordstrom's customerservice keeps improving and they continue to drive othersout of business because of it. Here are six ways you canthrill customers and snatch a larger market share from yourcompetitors. How to Provide Instant Customer Service Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day seven days a week? Here's an idea which is working for me. Are You Putting Technology Before Your Customers? Which is more important the technology or the customer? In the Villa of the Sick Cat -- A Lesson in Customer Care If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow. (She's doing much better now.) Attitude of Service When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service. The Added Value - Is YOU! If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre'd greeted you by name, remembered which was your favorite table, stopped by later to inquire about your needs and satisfaction, the waiters and waitresses bent over backwards to make your dinner a pleasurable experience and always treated you as if you were their most important patron--would you be willing to pay a little more than other restaurants charged? Are You A Coward? I Was Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails. If the customer called in they were greeted by answerphones which were kept on all day. You see the sales teams were all busy doing "real" work. The customers were just interrupting them. Surely this must be the height of "inside out" behaviour. The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. Simpson Doesnt Anybody Work Here? Nametags Impact Employee Communication Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from." Caring for Your Customers You probably think I am going to say something like, "The customer is always right." Right?? Wrong.
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