Customer Service Information

Stay - Say - Pay


Would you like to have customers that stay with you anddon't buy from your competitors?Customers that say nice things about your business to otherpeople; pay you on time and accept the fact that you might be a bit more expensive thenother suppliers?Of course you do but how do we perform this miracle? It'sdead easy really; you only have to consider two factors: be Reliable and be Likeable.

Call Center Services - An Ever Increasing Demand


Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by phone, fax or email. Clients expect a quick response and courteous, efficient service regardless of how the communication is carried out. Though the technology to support this level of service is readily available, it can be a challenge for call centers to keep up with. Moreover, the quality and scope of outgoing calls remains important, as global competition for clients is fiercer than ever.

Modern Call Center Solutions - Keeping in Touch is the Key


Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with. From the point of view of the customer who needs to purchase a product, or is having trouble with a product or service he has already purchased, help must be readily available. From the point of view of a business competing within a certain market or industry, it is necessary to be recognized, and to constantly maintain or increase one's market share. At the bottom of all these needs is communication, and that is exactly what the call center is there to provide.

Customer Neglect


What have you done for your existing customers lately? Probably not much, if you are like most businesses.

Have You Hugged a Customer Today?


It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.

CEM Can Improve Customer Loyalty


?A 5 percent increase in customer retention increases profits by 25 to 95 percent.?

All of the World of Business Is a Stage


One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong


The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our Trust

Listen to Suggestions


If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.

Committed To Your Customer? Prove It When They Complain!


Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements. They are foundational to success.

The Consumer Power


While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.

Hit The Jackpot With Customer Complaints


Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here?s why...

Small Business Customer Service Can Work Against You


Is the special treatment you designed specifically to keep customers coming back working against you?

Why Communication Skills Dont Work In Customer Service


Every time my firm conducts communication skills training, we know someone is going to object.

Saying Thank You to Your Clients


?Thanking your customers? - Why you should do it and how...

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