www.1001TopWords.com : "Sales" Home Page |
< Aikido and The Art of Cold Calling
Imagine being in a crowded concert or bar. All of a sudden, afight breaks out between two men who've had too much to drink. You happen to be a few steps away, and the next thing you know,one of the men turns to you and looks as if he's going to take aswing at you. What's your first instinct? Most of us will do one of twothings. We'll either try to step away, or we'll raise our armsto deflect him and fight back, which can result in harm to youor to your attacker. But if you were trained in Aikido, the Japanese martial art thatfocuses on diverting an attacker's energy, you could quicklydiffuse the situation by immobilizing him without harming him inany way. In essence, you're diffusing the energy that he's using to tryand attack you in a way that takes the conflict out of thesituation. Unlock The Game and the philosophy behind Aikido have manysimilarities. Traditional cold calling and selling are designedto focus only on the "close" by presenting -- or in too manycases, "pushing" -- your solution onto prospects, sometimes evenwhen they're not interested. But if you focus only on your goalof making the sale before having a discussion about the problemsthat you can help your prospects solve, something happens. They start feeling that you're "attacking" them. After all,you're a stranger to them, and when you start talking aboutyourself and your solution rather than about them and theirspecific issues, you immediately trigger their suspicion andcause them to start "pushing back." This pushback is the resistance or energy that Unlock The Gameteaches you to diffuse. Then both of you can quickly "get on thesame page" and open a natural dialogue that will let youdetermine whether it makes sense for you to work together. Let's look at the cold calling experience. Suppose you're at your desk and you receive a call from someonewho says "Hi, my name is Jack Johnson, I'm with XYZ Company, andwe're a full-solution provider of..." Is your first reaction towelcome and be open to his call? Or do your mental defensesimmediately kick in and you shut down against this stranger"salesperson"? Probably the latter, especially if you sense that the caller isfocused on his interests and not yours. That's why this old-school cold calling approach triggers theresistance and negative energy that prospects immediately throwyour way. The Unlock The Game way to make a successful cold call --"successful" being defined as not triggering rejection -- is bybeginning your call with, "Hi, my name is Jack, maybe you canhelp me out for a moment?" That simple question is a verynatural way of beginning a conversation with a stranger. But you can't just read this word for word, like a script. Itwon't work. That would be like an Aikido instructor teaching afirst-time student the physical movements before he or she haslearned the philosophy necessary to carry them out. The same applies here. First you need to integrate a new Mindsetthat changes the goal of your call from making the sale, orgetting an appointment, to engaging the person in a naturaltwo-way dialogue. To do this, your voice has to be low-key. You have to avoidcommunicating any hint of typical "salesperson" enthusiasm, orany sense that you're trying to direct the conversation to anend goal. Once you integrate the Mindset, all this kicks innaturally. So, if you want to succeed in prospecting and cold calling,become aware of how you might be triggering the resistance orenergy that instinctively causes prospects to push back againstyou. Keep in mind that this process will work only if you fullyintegrate the Mindset so it feels as natural to you asbreathing. In short, if you're using any form of traditional selling, youcould be triggering a resistance every time you communicate withyour prospect. But if you learn this new Mindset, along withwords and phrases that remove any conflict or tension from therelationship, you'll have taken your first steps toward yourblack belt in unlocking the cold calling game! Ari Galper makes cold calling painless and simple. Learn his cold calling secrets that even the sales gurus don't know. To receive your 10 free audio mini-lessons visit http://www.Unlock-The-Cold-Calling-Game.com
|
RELATED ARTICLES
A Pause For Thought You can have your cake and eat it. How to Give Your Customers a Choice Between You and the Competition and Have Them Choose You Instead of giving your customers or potential customers a choice between you and your competition and having them choose the other guy, have them choose you. Ten Quick Etiquette Tips for Business Lunches Knowing what to do when meeting a prospective client forlunch, or going to lunch with the boss or colleague can beconfusing at times. Here is a quick list of items toremember: How to Write Effective Selling Proposals Depending upon how much you enjoy writing, writing sales proposals can be a joy, purgatory, or something in between. However, if you sell a complex product or one that involves the delivery of professional services, learning how to write effective selling proposals can be critical to your success. Everything in Life is Selling Robert Louis Stevenson said 'Everything in Life is Selling' and it is. Whether as a child you cry until you get what you want; whether as an adult you provide a service to your employer in return for payment; or whether as an individual you make sure that you look your best before meeting someone on a date, they can all be defined as selling. I Am A Habit JOHN DI LEMME on "I Am A Habit" Is Sales Profession an Oxymoron? If you are in Sales, you have probably heard these before: Caring - The Secret Sales Strategy Sales information resource Just Sell, calls caring "sales love". Here's the meaning: Throw Out Your Selling Language - Unlock Your Natural Voice I was sitting at my desk last week when my phone rang. I picked it up and said, "This is Ari with Unlock The Game." The woman on the other end of the phone said, "Hi, my name is Julie Jackson, I'm with XYZ company and we are a...and we offer...". As she continued to speak, I stopped her in mid-sentence and said, "Hi, Julie." Your Best Friend - The Phone We all know that you can't earn your commission until you make the sale. Furthermore, you can't make the sale without the order, and you can't write the order until you have a product presentation scheduled. Finally, you can't have a presentation until you make the infamous CALL to schedule the appointment. Lock, Stock, and Barrel! The other night I was watching a classic western from 1969, Sergio Leone's "Once Upon A Time In The West". Making the Sale When the Customer Wont Buy Ever had a party online or offline, and had guests say "I love that item, but I can't afford it right now", or "It's so hard to decide, I want all of this!". This is a perfect time to sell all those items to your customer without them having to pay a dime. Qualifying Your Prospect How do you respond when an absolute stranger calls, at work or at home, and begins to ask questions? "Are you the person who??" "What is your marketing strategy?" "Do you own or rent?" Even, "How are you today?" A Brief History of the Sales Profession The formula for defining a "profession" is similar throughout many disciplines, including: accounting, education, engineering, law and medicine. These professions all have codes of ethical conduct, a definition of their scope, and standards of practice for their members, which include some or all aspects of academic preparation, accreditation, certification and/or licensing. Morris L. Cogan addressed the definition of forming a profession in business in 1953. After reviewing all the literature on the topic, he offered the following comprehensive distillation, which is submitted here, as a fine summary of the previous definitions:A profession is a vocation whose practice is founded upon understanding the theoretical structure of some department of learning or science, and upon the abilities accompanying such an understanding. This understanding and these abilities are applied to the vital practical affairs of man. The practices of the profession are modified by knowledge of a generalized nature and by the accumulated wisdom and experience of mankind, which serve to correct the errors of specialization. The profession, that serves the vital needs of man, considers its first ethical imperative to be altruistic service to the client"(Vollmer et al., 1966).Why is the definition of a profession so important to selling? The professionalism of a group establishes the power that is recognized by others within the business community and outside the profession. With the sanction, approval, and authority intact, the profession attains higher status in the eyes of the clients. In this case, the clients of the seller would need to recognize and sanction, and approve the authority of the sales professional. Due to the nature of the buying-selling relationship, many individual buyers do not feel comfortable giving or otherwise recognizing this power in the sales professional. The question becomes: if doctors and lawyers receive money for their work, and indeed must sell and market their services, why then, are they seen as "more professional"?All of these definitions of a profession provide insight into the ideals and behaviors, which are needed to be considered "professional" by members of the business community. In learning to become a "professional", many occupations are taught in school. When a student studies any new subject matter, their first objective is to understand an overview of the entire subject matter. For example, when studying medicine, students first understand all the systems of the body, the different medical terms, and a high level overview of the entire field before they ever operate on anyone. Once any student studying a new subject understands this high level overview, they then move in depth into each specific area of that profession.Some sales professionals have entered the field by joining a large and established company. Others have grown up in the field by learning the "hard way". Still, others have done a combination of both. With over 15 million sales professionals, according to the Bureau of Labor Statistics, in the United States alone there was no set standard upon which to measure and advance the entire profession until the United Professional Sales Association standards were created at the turn of the century. With these standards, thousands of sales professionals are discovering that they are indeed a part of a "True Profession." Needs Based Selling I am sure you are familiar with the phrase, "I could sell ice cubes to an Eskimo." First, allow me to personally congratulate anyone out there who has sold ice cubes to an Eskimo, for I believe this to be quite a difficult task to accomplish. Use Bundling To Increase Your Profits And Sales Use Bundling To Increase Your Profits And Sales How To Seal The Deal In Seven Seconds Can you close a sale in just seven seconds? If you make a great first impression, you can do it even faster. Seven seconds is the average length of time you have to make a first impression. If yours is not good, you won't get another chance with that potential client. But if you make a great first impression you can bet that the client is more likely to take you and your company seriously. Buying Mortgage Leads - Three Things to Consider The time comes for all mortgage brokers and loan officers to consider spending some of their hard earned money by testing the waters of mortgage leads. Three Big Ol Tips for Better Sales Letters Growing up in the South, I used the phrase "big ol'" a lot. Big ol' truck. Big ol' house. Big ol' party. The phrase was one we used when the word "big" just wasn't descriptive enough. Health Insurance Lead and Health Insurance Leads Health insurance lead generation systems provide a stead stream of potential clients for health insurance brokers. Health insurance leads are considered to be people who may need health coverage to supplement the health coverage provided by their employer. A health insurance lead can also be someone who is self-employed and needs to obtain coverage for themselves or their entire family. Health insurance brokers rely on health insurance leads systems to supply them with enough potential clients to keep their business going. There are a large number of people who either need additional coverage or are in business for themselves and need an individual or family health insurance plan. |
© Athifea Distribution LLC - 2013 |