|
|
| www.1001TopWords.com |
|
|
Are you NICE or do you CARE?
Are you NICE or do you CARE? Most people and most managers want to be nice. After all, it's easier to be nice than to not be nice. But when we talk about being a manager, there is a difference between being nice and being NICE. A NICE manager can be pleasant to be around. They're friendly and helpful and avoid even the most remote semblance to confrontation. How do you spot a NICE Manager? When someone brings them a problem, a NICE manager provides them with a solution. When a report is late because the employee in question and their spouse went to a movie instead of completing the assignment, a NICE manager understands. After all, it's important to balance work and home. When the presentation lacks clarity, or the conclusions aren't supported by the facts, a NICE manager thanks them for their efforts and doesn't dig any deeper. And when the production numbers for the month are down for the 3rd consecutive month, a NICE manager clearly understands the reasons that are causing the problems and knows that they are not the fault of the employees. A NICE manager avoids the controversy and confrontation that goes along with employees who are not quite performing up to par. A NICE manager defends their employees regardless of the situation, because there are always extenuating circumstances. And that's the problem with a NICE manager. They always understand and always relieve the employee of the responsibility. What does it mean to be a NICE manager? N - Nothing I - Inside C - Cares E - Enough Nothing inside cares enough to hold the employee accountable for their own actions. Nothing inside cares enough to tell the employee when they are falling behind or failing. Nothing inside cares enough to be willing to upset the employee even if it is for their own good. Nothing inside cares enough to help the employee achieve everything that they are capable of achieving. Frankly, being a NICE manager doesn't really help the employee, because it leaves them without any accountability, and it does no good for the manager either, as they now have more work to do. Being a NICE manager is a "lose - lose" scenario. As a Manager, it is your responsibility to the company and to your employees to see that peak performance is achieved. You also have a responsibility to your employees to maximize their talents and growth, to see that they are ready for the promotions that may come their way, and to ensure that they learn the skills to achieve and succeed at higher and higher levels. You owe it to your employees to give them honest feedback on their performance so that they can develop their own skills and prepare for their future. And you can do it all in a positive, reinforcing manner. That's the difference between being a nice Manager versus a NICE Manager. Instead of being NICE, I suggest that you CARE. A Manager who CAREs will coach an employee on a problem, not assume the work for him. A Manager who CAREs will communicate with an employee when their work does not meet expectations and coach them until it does. A Manager who CAREs will identify the talents in their people and help cultivate those talents to even greater levels and coach them in areas where they can still develop. What does it mean to CARE? C - Coaching A - Allows R - Real E - Excellence So you have two clear choices. You can be NICE to your employees, or you can CARE. Which will you choose? David Meyer, owner of Coaching for Tomorrow, has more than 25 years of management and leadership experience, having worked for companies such as Nobil Shoes, McDonough, Allied Stores, MCI and Nextel Communications. His mantra, "You Win With People" is based on the deep-seated belief that hiring, developing, and promoting the right people can lead to organizational and financial success. As a management and leadership coach, David works to instill that same passion in his clients by helping them understand the importance of strong leadership, strong teamwork, and strong players. David has a Bachelor's in Business Administration from Elmhurst College and has been certified by both ACTION International as a Business Coach and the Coach Training Alliance. He also has received his CTM from Toastmasters. He is an Officer in the Denver Coach Federation and a facilitator/trainer for the Coach Training Alliance and ACTION International of Colorado. Married with two adult daughters, David is active in his local Kiwanis club and Crossroads Community Church. He enjoys reading, golf, scuba diving, and Civil War reenacting.
|
|
|
|
RELATED ARTICLES
The Truth About Performance Reviews Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously. But after 25 years of managing people I am going to finally confess how I feel about the whole process. Is Your Business Healthy? Most business owners I work with want to grow their businesses. I guess this probably applies to most businesses in general. But growth for the sake of growth alone is not always healthy for a business or its people. Management - Mary Poppins Style! Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it.She's "Practically perfect in every way" - is that not what we want from a boss? Someone who is almost brilliant at everything - yet with a hint of not being absolutely perfect? Someone we can trust and depend on - yet who is truly human with is and falls down occasionally too?And then there's the cut to the chase with, "Bert, what utter nonsense. Why do you always complicate things that are really quite simple." How often do we, often inadvertently (especially the more senior an executive we are), make things so, so complex. Recently working with a client who already had over 125 books on systems, when all they were doing was selling things to people...And then there's all the fun, like..."Of course, you can say it backwards, which is dociousaliexpilisticfragicalirupus, but that's going a bit too far, don't you think?"...a satisfying ability to have fun and, I think perhaps just a hint of a smile at yourself, Mary, in that..., as Bert says "Indubitably.!" Not forgetting either, that if we look hard enough, with the right viewpoint..."In every job that must be done, there is an element of fun. You find the fun and - SNAP - the job's a game!" 7 Essential Elements To Every Organizational Change [This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.] Sarbanes-Oxley and Section 404: Old Dog, New Teeth The failures we have seen in the quality and integrity of financial reporting in corporate America are clear evidence that something was awry. It is the responsibility of corporate boards, managements, public accounting firms and regulatory agencies to put confidence back into the financial statements issued by our society's most significant entities. Although some would argue that Sarbanes Oxley went too far, it is also now evident that government action and the use of enforcement muscle was required, if for no other reason than to move toward rebuilding public trust. There is no doubt that Sarbanes Oxley, and in particular, Section 404, has increased the expense of doing business for public corporations; however, this is neither a new mandate, nor a superfluous one. All parties engaged in this process have previously ignored the mandate, and must now accept reality, and get past the complaining. Hire Winners: Ask the Right Questions How do you as a manager, supervisor or team leader hire winners? One very successful interviewing technique is behavioral interviewing---selecting the right person for the right job using a job-related rather than a gut feel approach. A job-related approach is asking for a behavioral example of skills and traits that are required for a position. Problem-Solving Success Tip: Measure Measure. Business Fails When We Do Not Talk You may remember being told as a child, "Keep quiet!""Children should be seen, not heard," and "You talktoo much." You were a "good" kid if you kept quiet.However, being quiet when you are little causes bigproblems later in life. Building Trust in Your Business Relationships - 10 Steps There are some simple things you can do with your people to ensure that they start to trust you. As a letter from Mike Emmott of the Chartered Institute of Personnel and Development in the UK says, in April 2005's UK Management Today says:-"Our surveys show that only one in four employees trust senior management to look after their interests"Is that not appalling? How on earth can businesses develop, survive and above all hang onto their best people if they are seen to be untrustworthy?It's horrible.There is an article below which talks a little about 'Rapport Building', but to supplement that, here are Ten Steps to help you build trust with your people. Behavioral Extensions and Its Implications at Workplaces The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression. Every action is a result of deep set embedded Behavioral sets that are almost unalterable. The unalterable Behavioral set is a result of rooted beliefs and/or prejudices built and integrated into the psyche as a part of growing up. This Psyche ends up dictating the very personality of a person. Most people on their part are not aware of their own personality construct. This awareness if existent is what is known as 'Self Awareness'. Group Decision Making : Are the Decisions Really Made by the Group? GROUP DECISION-MAKING: Many managers feel they are well-versed in areas of group effort, such as problem-solving, goal-setting, and action planning. Frequently, however, the implementation of such techniques never seem to get beyond the initial stage. Often, this is because managers can not quite seem to understand that brainstorming or group decision-making requires comprehensive utilization of various processes. Managers may unknowingly find themselves perpetuating problems instead of solving them. Productive Meetings: How to Make Your Meetings More Productive There's one simple secret to effective meetings: set an agenda and stick to it. The agenda drives the content and outcomes of the meeting and, where appropriate, should reflect the needs of all attendees so everyone has a buy-in and an interest in the outcomes. Follow these simple steps for planning and running meetings and you'll be amazed at what you can achieve. And, just in case not everyone in your organisation is following these steps to great meetings, I've included some key questions you should ask before you accept any meeting invitation?yes, you do have an option and you can say no if joining in the meeting is not the most effective use of your time. 1000 Managers Turned Their Plans Into Energy! I bet you can't tell me how leadership training andstrategic planning work together to boost business resultsand energize performance improvements. Four Ways To Make the Case For Outsourcing How do you convert outsourcing leads into clients? You may need to make the case for outsourcing. Pitching to Employees The senior flight attendant on the WestJet flight was starting the routine safety talk: the bit about flotation vests and emergency exits that we ignore at the beginning of every flight. Business Innovation ? Status Games Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. 5 Ideas To Leverage The 3 Stages Of Career Development In Your Organization In most industrialized nations, the average age a student graduates from high school is 18 years old and the average retirement age is 65 years old ? a difference of 47 years. On average, most people work 40 to 50 years of their lives. It is well established that during these 40 to 50 years of employment workers undergo at least three distinct phases in their career development: Is Your Business Ethical? Ethics - in a profession or trade - is that branch of philosophy which studies the principles of right and wrong in human conduct. Do Customers Like the Feel of Your Organization? In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a system or group are inherently connected at a level that goes beyond words. This realm of connection, which is largely spiritual or unconscious, may or may not be familiar to the more business minded person so I will take some time to explain the nature of this connection and then the wide reaching implications this idea has on the optimal functioning of organizations. Quality Improvement is Free The point of a quality improvement program should not only be to improve a product or the delivery of healthcare but it should also be to save time and money by reducing or eliminating waste or errors. For example, a doctor or nurse practitioner writes a prescription. We wouldn't deliver some of the best quality pills along with a few randomly chosen pills and we wouldn't completely incorrectly fill the prescription. To do either could create serious consequences. Rather, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorrectly fill the prescription, even if there is no patient harm, there is waste. Once the error is found, the prescription must be refilled and paperwork redone. Wasted time and money for the healthcare provider!
|
| © Athifea Distribution LLC - 2013 |
