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The Business Leader as Ultramarathoner
Have you ever heard of an ultramarathon? A standard marathon isjust over 26 miles. An ultramarathon is usually on the order of50 or 100 miles, though there are some that span one thousand! Imagine the endurance required to run such a race. Running a business requires the kind of devotion and stamina thatultramarathoners can only dream about. Like the 100-mile runner,the successful business leader must maintain focus, keeping aneye on the path...on the mileposts that mark progress...and onthe long-range goal. Unlike an ultramarathoner, your long-distance business run endsonly when you leave the business by choice or when it dies anunnatural death. For in business the real success lies increating something you can live with for the long haul, acrucible into which you can mix your creative vision and talentsto build something unique and useful. Keeping Stakeholders Focused It's critical to your success to help your stakeholders stayfocused, too. A good business delivers value to employees,customers, investors, and the community in roughly equal measure.Lose focus in any of those areas and you can find yourself headedfor a business train wreck. What happens when a business and its stakeholders lose focus? Irecently observed a group of people at one company meeting todiscuss the project manager's dissatisfaction with pink bubblewrap. Eight people spent one hour in a meeting to talk about why bubblewrap had to be pink. Was that meeting necessary? Of course not.The focusing question to ask is: Does this meeting deliver realvalue to business stakeholders? Is it lined up with the business'principles and what it does consistently well? Best intentions aside, such meetings are indicative of deeperproblems that have gone ignored for a long time. How Many Bubble Wrap Meetings Can You Afford? In larger companies the symptoms of a loss of focus can go on foryears. The systemic problems that occur in such situationsdevelop gradually. Unless you are paying attention, you hardlynotice them until they reach an almost ridiculous peak. In smaller businesses, though, the results of defocusing can becatastrophic. They come upon you quickly like potholes in theroad because you are moving at high speed. Before you know ityou're sitting at the roadside, wondering what happened. If you are going to avoid such problems, you must take actionahead of time. You must begin before the beginning. Paying Attention Before the Beginning During a business' startup phase, well before launch, foundersand leaders must take the time to get conscious about what theyare doing and why they are doing it. Smart leaders create answersto questions like:
The time you make to answer such questions is repaid athousandfold as your business grows. Be fanatical aboutindoctrinating your staff, employees, investors, customers, andthe community about your principles and what you do consistentlywell. Do so in terms they can relate to:Employees: Focus on delivering the value of what you do consistently well to those you serve. Make sure they KNOW who you serve and teach them how to be customer advocates. Reward such advocacy. Make sure they understand the value your business delivers to each stakeholder. Customers: Create a communication strategy that connects intimately with those you serve. SHOW the value of your focus -- don't tell, because talk is cheap. Build relationships that feed improvements to existing products and services, and get your customers involved in creating new ones. Investors: Keep them informed about your progress. Speak the truth clearly. Hide nothing. Act ethically. Plan for the long term (even if you personally want to take an early exit). Community: Be involved as a good community member. Pick a cause that's congruent with what you do and support it with passion. Show the community you'll be there for the long term. Your Courage and Devotion Set the Tone Above all, have the courage and devotion to keep yourselffocused. There is no stronger example than that of your own life.Do your best to be the sort of person you want others in yourcompany to be. For they will look to you as the model foracceptable behavior, values, and creative passion. It's your race. Run it well! Michael Knowles, co-author of The Entrepreneur's Concept Assessment Toolbook (http://www.booklocker.com/books/1988.html) helps businesses take what they do best and focus it on success. A Principal in One Straight Line LLC, Michael has over 25 years of experience helping companies create communication strategies help them engage customers, employees, investors, outsourcing partners, and the community. Michael can be reached at mknowles@onestraightline.com.
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