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Hand Out Warm Glows
Do you remember how you felt after your last interactionwith another person either on the phone or face to face?That person - it could have been a customer, a colleague, asalesperson, a friend or even a member of your family. Didthey make you feel good, uplifted and more positive, didthey leave you feeling neutral or did they make you feeldown and more negative. Unfortunately, most of us have grown up in a negativeculture where it's much easier to tell people what they didwrong rather than praising them when they succeed. Researchin the United States found that 65% of employees received norecognition for good work in the past year. Similarresearch in other countries of the world shows comparableresults. Other research has shown that the number one reason peopleleave their job and customers take their business elsewhereis that they don't feel appreciated. (And if you think aboutit - many people leave their partners for the very samereason) If customer's leave an interaction with you or one of yourteam feeling better than they did before, then they're muchmore likely to come back, recommend you to other people andspend more with you. If one of your team feels better after an interaction withyou then they're much more likely to pass that feeling ontoa customer."The way you treat your staff is the way they'll treat yourcustomers" - Karl Albrecht Give five positive comments to one negative comment to theother people in your life and you'll have - more happycustomers - a workplace that's more productive and more fun- more friends - better relationships and a healthier,happier and longer life. Remember - "Hand out warm glows, not dampeners." Discover how you can generate more business without havingto cold call!Alan Fairweather is the author of "How to get More Saleswithout Selling" This book is packed with practical thingsthat you can do to ? get customers to come to you. Click here now:
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