|
|
| www.1001TopWords.com |
|
|
Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems. The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat. There're many benefits to integrate chat software into CRM systems. 1. Many customers have experience in using chat software New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games. 2. One customer service representative is able to support multiple customers at the same time. It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time. 3. Chat software can automatically log a support chat session Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session. Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.
|
|
|
|
RELATED ARTICLES
SQL scripts for Project Accounting: Microsoft Great Plains series ? overview for developer Microsoft Business Solutions Great Plains has Project Accounting module where you can budget the project, assign it to customer contract and then log expenses, timesheets, inventory spending, and finally bill the customer against the project or contract. Microsoft Great Plains Project Accounting does excellent job, but there are cases when you need developer or MS SQL DB Admin touches. Configure Windows Indexing Service for Performance The Windows Indexing Service provides you with the ability to perform advanced searches on directories located on your computer and on shared directories on the network. The Indexing Service was introduced with IIS (Internet Information Services) and is now installed with Windows 2000 and Windows XP. Microsoft Great Plains: Government & Non-Profit Organization ? Workflow Implementation Usually workflow & messaging is realized in CRM and then transactions are just logged into Accounting/ERP/MRP. In the case of Microsoft Business Solutions products: Microsoft Great Plains, Navision, Solomon, Axapta the natural CRM choice would be Microsoft CRM. However typical CRM application targets Sales automation, which is usually not applicable to government structure, non-profit or public company (community services, public utilities, churches, charities, etc.). Not-for-profit organization needs purchasing and requisition workflow, payroll approval workflow, and in certain cases special General Ledger (GL) transactions workflow. Microsoft CRM doesn't provide the functionality. Then how could this be realized? We'll provide two scenarios to realize this customization: Internet Security Threats: Who Can Read Your Email? Before being able to choose a secure Internet communication system, you need to understand the threats to your security. Free PDF Publishing Software In a previous article, I wrote about OpenOffice which an excellent suite of Free Office software which is in the Public Domain. Microsoft CRM Customization - Processing In/Out-Going Email Messages We would like to give you several situations, when you may need custom development and programming to improve Microsoft CRM functionality. This overview is for programmer, software developer, IT specialist, database administrator. Kick-Ass Performance For Your PC? Its Easy Is your PC is slow and wimpy? Then you need some PC steroids - software applications that will cleanse the registry, optimize RAM and make that puppy fly. Here is what you should start with. 10 Ways to Learn a Software Following tips help you to learn a software in lesser time and in an efficient manner: Mozilla Vs. Firefox For those who are unclear on the differences between the Mozilla package (Netscape is also comparable to Mozilla except they're two different companies) and Firefox / Thunderbird, here it is: Easy Guide to RAID Recovery What is RAID RECOVERY? SQL: Querying Microsoft Great Plains ? Overview for Database Administrator/Developer Tripwire for Linux File Integrity What is Tripwire? Lotus Domino: Application Integration ? A Programmer View There are two approaches for application integration: Microsoft Great Plains Food Processing ? Implementation & Customization Highlights Microsoft Great Plains might be considered as ERP platform to build your own custom solution upon or as the assembly place for the existing modules. Microsoft Great Plains has Inventory Control (IV), Bill of Materials (BM), Manufacturing modules, coming from Microsoft Business Solutions directly, plus it has third party solutions, such as Horizon Light Manufacturing. In Food Processing industry, however the manufacturing itself is so-called process manufacturing, where with variable input you have variable output. It is opposite to discrete manufacturing, where you expect exact number of parts to be assembled into exact number of finished products. In our opinion ? you should first understand your options to automate business processes and if Manufacturing module is absolute must ? only then you should purchase manufacturing and implement it. Let's give you some highlights: Destination: Desktop for Google First we had the original Google search that evolved into the leader in its class. In fact, it became so popular that the word "google" worked its way into our everyday language as a verb, as in "to google" something. Google later introduced a toolbar that was plug-in for some browsers like Internet Explorer. The Google toolbar features a direct Google search box with quick access to image and group searches, a pop-up blocker, and for Internet marketers mostly, a PageRank (PR) indicator. What You Must Know About Spyware Right Now Spyware is like the new technological nuclear weapon on the internet. Spyware can not only damage the health of your computer but it can also steal your personal identity other personal information. Spyware is software that is hidden inside legitimate downloads that you come across on the internet. An example wouldbe the growing number of file sharing programs and free mobile ring tone advertisements that you come across on the internet. If you have teenagers in your household, it's imperative that they know the dangers of using these programs as what takes 2 minutes to download and listen to, can take a good few hours to remove the damage left behind after being infected with spyware. Data Quality Best Practices for Salesforce.com Executive Summary Microsoft Business Solutions Partner ? How to Launch New IT Consulting Practice In the new era of internet marketing the problem of severe competition comes into the first position. If you look back into 1990-th you will find high tech companies using traditional sales techniques: purchasing local and regional businesses contact lists, making cold calls and then trying hard sales closing techniques, such as "selling to the top" ? IBM style, selling to VITO (very important top officer), etc. It did work those old days. We would dare to announce that these days are gone and these techniques are now obsolete. FreeDOS Before September 1995, Microsoft Windows was an MS-DOS program. DOS was an easy to use command line operating system that provided you with complete ability to control and troubleshoot your computer. Microsoft's goal was to eliminate DOS, possibly to prevent you from having complete control of your own computer. Microsoft Great Plains Integration Manager ? Working With Text File Microsoft Business Solutions main middle market ERP application - Microsoft Great Plains has multiple integration options: MS SQL Scripting (stored procedures and views), ADO.Net programming, Microsoft SQL Server DTS packages. You certainly can deploy such SDK tools as eConnect. However here we would like to show you how to program the simplest user friendly tool: Microsoft Great Plains Integration Manager. Multiple times in our consulting practice we saw the need to integrate General Ledger transactions from one text file and here we give you this and even more complex case, when credit and debit amounts are present on the same line with their own account numbers. Let's assume that we have tab delimited text file, GLSOURCE.txt. Here is how the line looks:
|
| © Athifea Distribution LLC - 2013 |
