|
|
| www.1001TopWords.com |
|
|
Top Questions to Ask Before Buying a Help Desk & Asset Management Software
#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed? #4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive? #3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away? #2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all? #1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests? AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com Natarajan Aravind
|
|
|
|
RELATED ARTICLES
You Can Write Microsoft Office Program in About 60 Minutes Microsoft Office program is a programming tool called Visual Basic for Applications (VBA) that comes with Microsoft Excel, Word, Outlook, Power Point, and Publisher. VBA can make your repeating jobs automatic. It also can customize Excel, Word and other Office procedures for your own needs. From Office version 2000, all the Office programs are equipped with VBA. XML Parser and Their Types XML parser is a software module to read documents and a means to provide access to their content. XML parser generates a structured tree to return the results to the browser. An XML parser is similar to a processor that determines the structure and properties of the data. An XML parser can read a XML document to create an output to generate a display form. There are a number of parsers available and a few of them are listed below: Seven Reasons Why a Hosted Inventory Management Solution Might Be Right For Your Organization Upgrading. Downtime. Maintenance. Hardware obsolescence. Implementation issues. The litany of headaches related to the implementation and on-going care-and-feeding of enterprise based applications is enough make the savviest of companies want to engage in anything but another software implementation. Like a full-blown IRS audit. Anything? Microsoft Business Solutions - Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL Microsoft bought Navision, Denmark based software development company, along with Great Plains Software. Now Microsoft Business Solutions offers following ERP applications: Navision (former Navision Attain), Microsoft Great Plains (former Great Plains Dynamics/eEnterprise), Solomon, Axapta. Formerly Navision had strong positions in Europe. Now it is promoted in USA and Europe. Navision has pretty advanced manufacturing module. Microsoft Great Plains Implementation: Verticals - Wholesale Order Entry center ? overview Microsoft Business Solutions Great Plains has substantial market share and strong support by Microsoft on the US market. Currently we see the trend in the vertical markets when companies with custom-built accounting application, usually written on legacy platform are switching to standard and proven ERP solution and customize or tailor it to fit their vertical market requirements. We'll be publishing series of vertical articles: Logistics, Distribution Centers, Warehouse Management, Barcoding, Shipping/Receiving, eCommerce, EDI, Wholesale. Today we'll give you Wholesale tailoring scenario Is Software Tester a Most Infamous Person in a Software Project Team? The fact that a software tester is a most infamous person in a software project team has some grounds underneath it. This is because a software tester usually speaks of the bugs in the developer's code. For a developer to take this pin-pointing personally hurting is humane. The tussle between the testers and developers may lead to failure or delay of the software project. This article presents some of the aspects which both the developer and the tester should know about each other and work harmoniously in a team. Configure Windows Indexing Service for Performance The Windows Indexing Service provides you with the ability to perform advanced searches on directories located on your computer and on shared directories on the network. The Indexing Service was introduced with IIS (Internet Information Services) and is now installed with Windows 2000 and Windows XP. 10 Ways to Learn a Software Following tips help you to learn a software in lesser time and in an efficient manner: Mozilla Vs. Firefox For those who are unclear on the differences between the Mozilla package (Netscape is also comparable to Mozilla except they're two different companies) and Firefox / Thunderbird, here it is: Microsoft Navision Customization Upgrade ? Tips For Programmer/IT Specialist Currently Microsoft Business Solutions is on the way of creating so-called suites: Microsoft Financials, Microsoft Distributions, Microsoft HR, Microsoft Manufacturing. It is very difficult to say which product will be the core of which suite, but the best guess is this: Microsoft Great Plains - Microsoft Financials and probably Distribution/Supply Chain Management and HR, Solomon - Microsoft Project or Professional Services, Navision - Microsoft Manufacturing. If you have Microsoft Business Solutions Navision and support it for your company then you need to know some technical details about Navision version upgrade and what is going on behind the scenes, which options do you have in case of C/SIDE customization or Jet Reports. Great Plains Dexterity History and Programming Overview As of now - Great Plains Dynamics/eEnterprise is transformed/renamed into Microsoft Great Plains and Microsoft Business Solutions is in process of merging all its accounting applications: Great Plains, Solomon, Navision and Axapta into somewhat granular: Microsoft Financials, Microsoft HR, Microsoft Distributions, Microsoft Project Accounting, etc. So the original design of Great Plains should be deemphasized. But even now - Great Plains is written on the programming language and technology, created in early 1990-th, named Great Plains Dexterity. And the graphical interface looks very user friendly and nice - these are all Dexterity forms and screens. Start Developing Your Own Software Learning how to program software seems like a daunting task fit only for the geeks and nerds who lock themselves away in dark rooms staring at their monitors for days on end as they pour over thick manuals written largely in zeros and ones. Fortunately the reality is that it's not as complicated to make basic applications as people may think. If it were, the majority of nerds wouldn't be doing it because the defining factor of our kind is an inherent laziness. Why do you think we like computers? The heaviest thing we have to lift is a monitor and that's done fairly irregularly and for a very short period of time. Corporate ERP Selection: Microsoft Great Plains In our opinion, traditional approach when you select ERP/MRP system for large or mid-size company by functionality, database and hardware platform should be revised. We are convinced that new generation of Windows servers plus the reliability of relatively inexpensive database platform, such as Microsoft SQL Server, enable large corporation to decrease the cost of hardware, database and ERM software, plus have good internal support by hiring Microsoft certified professionals, available on the market in your area. In this small article we'll give you short review of what you should expect from Microsoft Business Solutions Great Plains, its implementation, customization, reporting, integration as well as web publishing and eCommerce or web ordering system for your existing customers. A Simple Computer Software Definition What is Software? Best Practices In Choosing Network Monitoring Software Blue Cross and Blue Shield of Hawaii (HMSA) found itself with a rapidly expanding network and data center. Our network devices, servers, and software were all growing in complexity and we knew that we would have to leverage technology to gain better control of our IT systems and network. In the past, we confronted the same dilemma that systems administrators in all IT organizations face: weighing the value of simple monitoring solutions versus expensive, feature-rich enterprise solutions that require labor intensive maintenance. We attempted to implement a large-scale system and network monitoring package from a major vendor but found the product was never fully implemented or adopted by the users because of its overbearing complexity. We then quickly implemented an inexpensive, low-end package that provided basic monitoring ? but lacked much of the deeper functionality our organization required, such as performance and application monitoring. Put Some Pizazz in Your Software Arsenal The software giants don't do everything and don't always produce the result that we want. At least if you're like me, and you're not where you would like to be (profitwise). Microsoft Great Plains - Microsoft RMS Integration ? overview Microsoft Great Plains and Microsoft Retail Management System (Microsoft RMS) are originally developed by different software vendors, who had no idea that in the remote future (now) these two applications will be owned by Microsoft and will need to be tightly integrated. Current integration between the two is not an easy thing. At this time MBS has RMS integration on the General Ledger and Purchase Order level into Great Plains out of the box. This integration has some advancements in comparison to old product: QuickSell, but it is still GL and PO only. We do understand the need for midsize and large retail companies, structured as clubs and selling on account to their members to have more adequate integration when you can synchronize your Sales information and have robust Great Plains reporting. Beware of The Pirated Software E-Mail Scams! You have gotten those E_Mails buy software at deep discounts. It is very tempting to save 85% to 95% on your favorite Software Titles. Why would you pay $279 for Windows XP when you can pay $49. Most of the times these are Pirated copies of the Software. You can run into huge problems later when you seek upgrades, Support or Security patches. The Hidden Power of Online Manual Writing software manuals is boring, isn't it? We often think: "My software is easy to use. The user interface is intuitive. Why should I waste so much time for writing the document which nobody reads anyway?" Sometimes it's true ? I've never read the WinZip or Internet Explorer manuals ? everything seems clear without explanations. Nevertheless, even if your manual doesn't help to your software users, it may help to you. Publish your manual online and turn its hidden power into the real benefits for your business. Online Manual Makes Your Web Site Visible User manual is a huge bunch of words, the highly targeted words, which are specific for your software market. For instance, if you develop a database management system, its user guide will certainly contain such words as "database", "query", "transaction", "table", "record", and etc. On the other hand, people use these words in their queries when they are looking for a database management solution on the Google, Yahoo, or other search engine. Let the interested people to find your web site and your product. Upload your manual on your web server and make it available for indexing by search engine spiders. This area specific content will make your web site and your software more visible to potential customers. Making the user guide available online will increase your web site rank in relevant search results and will bring highly targeted traffic to web your site. Let the manual to work not only for your users, but for you as well.Online Manual Saves Your Time A picture worth a hundred words. Those who are engaged in user support know this for sure. When replying to user concerns, very often we have to write sentences like this "Open the Document settings dialog. Choose the External modules tab. Select the 'ABC Spell Checker' in the module list. Enter your registration key and verification code in the corresponding text fields which will appear at the bottom of the window. Then, press Activate". If your application is simple the user will likely understand you right and will do everything as you have explained. However, if your application is a complex system with lots of setting windows which behave differently in various modes, the user may be puzzled which window and which fields do you mean. In this case you risk getting into a long conversation by repeatedly explaining the same things again and again. The screenshot could be a very helpful illustration of your explanations. You may run your application, go to the certain window, open that tab page, activate the corresponding item in the list. Then make the screenshot of the window by using Alt+PrtSc key combination or another screen capture tool, save the picture in a file, and finally attach it to your message. Sometimes it's also necessary to add callouts, annotations and other enlightenments to the screenshot picture. Thus, you have to launch your image editor and to manually draw all the elements required. As you see, it may takes up to a half hour to reply to a single message only. And how many messages are yet in the queue? Having the screenshots prepared is a good approach which may save your time. But having screenshots already prepared together with callouts, explanations, and annotations is a great approach which will save you much more time. Most likely, you have all that stuff prepared in your software manual but it's not very polite to reply to the user: "Read that fantastic manual". User may have no idea where the manual is on the PC and on what page is the looked-for solution located. On the other hand, you may also have no time to manually cut particular pages with screenshots and related instructions from the manual and to attach them to each support message. The solution is easy. Put your manual on your web site in the form of HTML pages. Make all the pictures, screenshots with callouts, descriptions, and instructions accessible for every user. When you are processing another support request, simply insert an URL link to the appropriate page of your online manual and add just a few clarification words ? more words and pictures are already on that page. You will save much time and nerves because you will be sure that the user is looking at the same thing which you are describing. At the same time, the user will get a fast solution which is supported by clear pictures and neat instructions.Online Manual Makes Your Products Trustworthy Besides the users get the faster and more helpful support, they also see that you did this tedious job ? writing the handy and well structured manual with great screenshots and clear explanations. They know that this job is boring and developers don't like to do it. Therefore, if you did it and if you did it perfectly, it means that you respect your customers, not only their money. Good manual means that you consider your business and product seriously yourself. This helps your business to look more credible and serious. So, make your manual available online and prove your respect to your existing and prospective users. Make them trusting in you and in your product before they even download a demo copy of it.Online Manual Brings SalesAs we see, the software manual which is a part of your web site generates a targeted traffic. The people may easily find your product because online help makes your web site more visible in relevant search results on the search engines. Those new visitors get more loyal when they see a well done help system. Also, if a prospect experiences difficulties with your software and asks for technical support, you may easily resolve the issue by referring the user to a certain page of your online help. With just a one click the user will see screenshots and explanations which will help them to settle the case. So, you have a motivated and targeted visitor, who feels loyal to your company and products, and whom you can easily help in case of a technical problem. The probability of such visitor ordering a license is several times higher than of the average one. What You Should Know About Installing Screensavers Do you remember that frustrating feeling when you find an interesting screensaver and can't install it on your computer? This article will help you to never have it again.
|
| © Athifea Distribution LLC - 2013 |
