www.1001TopWords.com : "Sales" Home Page |
< Top 10 Ways to Maximize Your Approachability
After reading and researching thousands of books, articles and other resources on communication, first impressions, networking and conversation, I've learned one thing: none of them address what approachability means. Or maybe they just don't take the time to define it, stress its importance and offer suggestions on how to maximize it. That research was my impetus for writing The Power of Approachability. I wanted to give people a clear picture of what the idea meant, along with many small tips and suggestions to put that idea to use ? one conversation at a time. So, straight from the pages of the book, here are my Top Ten Ways to Maximize Your Approachability. Ready to Engage Although this article will address both sides of the street, here's an example of the former. When you arrive at a meeting, event, party or anywhere in which many conversations will take place, prepare yourself. Be "ready to engage" with conversation topics, questions and stories in the back of your mind ready to go as soon as you meet someone. This will help you avoid those awkward "How's the weather" type of discussions. CPI A great tip is to ask the right type of questions. Similar to our first example, "ready to engage," you don't want to ask people about the weather. You can do better than that! Instead, ask questions that begin with "What's your favorite?" "Tell me the best?" or "When was the last time?" The CPI is almost guaranteed to be discovered. Flavored Answers A great technique is to offer a Flavored Answer to a Fruitless Question. Instead of "fine," try "Amazing!" "Any better and I'd be twins!" or "Everything is beautiful." Your conversation partner will instantly change his or her demeanor as they smile and, most of the time, inquirer further to find out what made you say that answer. Because nobody expects it. And offering a true response to magnify the way you feel is a perfect way to share yourself with others, or "make yourself personally available" to others. Don't Cross Your Arms As a result, people won't want to "bother" you. They will form the impression that you are defensive, nervous, judgmental, close minded or skeptical. Honestly, would you want to approach someone like that? I know I wouldn't. Don't Assume Remember, just because someone walks in whom you've never seen before ? doesn't mean he's new. Or just because you're at a networking meeting ? doesn't mean everyone in attendance has a job. And believe me, not everyone you remember ? remembers you. Approachability is a function of comfort, so it's important to sidestep these moments of embarrassment with Success Sentences. These are phrases that allow the other person to offer you're the information you need to know. Examples include, "I'm not sure we've met before," "What are you working on this week?" and "I'm Scott, we met last month at the Chamber meeting." Options for Communication A good idea is to give people as many options to contact you as possible. There's nothing more annoying to a "phone person" than when she discovers she can't get a hold of you unless she emails you. Email Signature Think of it this way: have you ever received a handwritten letter from someone that had no return address stamped on the envelope? Always Have Business Cards If not, you've no doubt missed out on valuable relationships and opportunities. And it happens ? people forget cards, get their supply reprinted or change jobs. But the bottom line is; there is a time and place for networking: ANY time and ANY place. Because you just never know whom you might meet. No Fear This is the number one reason people don't start conversations. However, practice will make this fear fade away. The more you often you start conversations, the better you will become at it. So, be the first to introduce yourself or say hello. When you take an active instead of a passive role, your skills will develop and there will be less of a chance for rejection. Also understand the gains vs. losses. For example, what's so bad about a rejection from someone you don't even know? Wear Your Nametag Your nametag is your best friend for several reasons. First of all, a person's name is the single context of human memory most forgotten. And people are less likely to approach you if they don't know (or forgot) your name. Secondly, it's free advertising for you and your company. Third, nametags encourage people to be friendly and more approachable. TRUST me on that one! © 2005 All Rights Reserved. Scott Ginsberg is a professional speaker, "The World's Foremost Expert on Nametags" and the author of HELLO my name is Scott and The Power of Approachability. He helps people MAXIMIZE their approachability and become UNFORGETTABLE communicators - one conversation at a time. For more information contact Front Porch Productions at http://www.hellomynameisscott.com.
|
RELATED ARTICLES
Too Much Empathy Will Cost You Money Ever have a prospect start out your sales call by asking you "so how much does this cost?" as the first question out of his mouth? How you handle this question, and subsequent ones like it, will greatly influence the outcome of your sales-call. Do You Have Enough Prospects To Make Your Numbers? Several years ago I worked with a CPA who wanted 20 new clients. We came up with a great direct marketing campaign that brought in 10 leads per 1,000 letters. His closing rate was 10%, so after his first few clients came on board, we calculated that acquiring new clients was costing him between $500 and $600. He liked the numbers (one client was worth about $8,000/year), but progress was slow. We advised him to open the spigot and mail 5,000 at a time, instead of the 1,000 he was sending. It worked, and he acquired the new clients he was looking for sooner rather than later. Talking To A Prospect As If To A Friend While working with a new coaching client, I asked to hear her sound bite. Everyone needs a good sound bite. A sound bite, sometimes also called an "elevator speech," is a 10- to 15-second commercial on what your company does, offers or stands for. Use it when you meet someone new in business, use it at networking meetings, and use it on the telephone as part of your introductory calling script. How To Get Your Mail Past The Gatekeeper And Into The Hands Of The Decision Maker GUARANTEED There are several ways to get your information into the decision maker's hands. Keep the Referrals Coming A key method of our survival in the business and retail world is referrals. Referrals are always nice, because they come from someone on the outside of your company who has enough trust and faith in you to refer someone in your direction. Business Lessons Learned At The Mall Normally in this column I dispense highly-intelligent small business advice in response to thought-provoking questions submitted by future and fellow entrepreneurs. This week, however, I have a couple of questions for myself, one of which makes me wonder how truly intelligent I really am. Needs Based Selling I am sure you are familiar with the phrase, "I could sell ice cubes to an Eskimo." First, allow me to personally congratulate anyone out there who has sold ice cubes to an Eskimo, for I believe this to be quite a difficult task to accomplish. Are You Scaring Your Customers Away? "Hello, is (pause) puh-TREE-shuh home?" Getting Referrals Referrals Writing Effective Sales Messages A sales letter is a document designed to generate sales. It is a distinctive type of persuasive letter. It persuades the reader to place an order, to request additional information, or to lend support to the product or service or cause being offered. For most sectors other than retail, a sales letter is the first and most important way of reaching new customers. The purpose in writing a sales message is to sell a product. It influences the reader to take a specific action by making an offer-not an announcement-to him. Sales letter attempts to persuade readers to spend their time and money on the value being offered. To sell, the sales letter must be specific, go to the right audience, appeal to the readers needs, and it must be informative. Ten Tips for Choosing the Right Direct Sales Company Direct sales can be your ticket to a profitable home-based business. There's low risk and low overhead - and you'll find lots of conversation, creativity, and cooperation among the company's representatives. But how do you know which company is right for you? Here are ten things to look for as you research your options. Lead Generation Sins - 7 Of Them! I really just don't get it. Why Should I Buy From You? Virtually every business you contact has this question in their mind. To truly maximize your revenues you need give people a reason to buy from you versus a competitor. Here are a few strategies that will help you differentiate yourself from your competition. The Damaging Admission - A Persuasive Technique We would all like to think that our product or service is flawless. More importantly, we would like for others to believe that as well. But no matter what you sell, a drawback (sometimes several) will always exist, even if only in the mind of your reader-prospects. Either way, you MUST address the issue up front. In fact, if written properly, "the damaging admission" can actually be used to your advantage. Selling Services Selling a service isn't the same as selling a product. Your prospect is buying an intangible. There are no shiny buttons to show off. You and your company are the visible representations of the service. You need to live up to them in your image. (marketing) And in how you "court" the prospect. (sales) Lock, Stock, and Barrel! The other night I was watching a classic western from 1969, Sergio Leone's "Once Upon A Time In The West". Sell YOU With Your Small Talk (Yes You Can) Want to build a relationship -- sell yourself for a job -- get ahead -- make a sale? Selling - Trade Shows Vs. Regular Sales Calls Remember those school exercises that started "Compare and contrast....yada yada yada". Well, here's an exercise to get your sales brains moving. Caring - The Secret Sales Strategy Sales information resource Just Sell, calls caring "sales love". Here's the meaning: How to Give Your Customers a Choice Between You and the Competition and Have Them Choose You Instead of giving your customers or potential customers a choice between you and your competition and having them choose the other guy, have them choose you. |
© Athifea Distribution LLC - 2013 |