|
|
| www.1001TopWords.com |
|
|
Customer Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not really a reason to be loyal when being a customer. You just don't deliver, period. Here are a few more suggestions to gain customer loyalty. 1) Be smart. Be smarter than your customers are. Make sure you and your staff always (no exceptions) have more answers than your customers have questions. Most people are very loyal to expertise and proven skills. 2) Pay Attention. Pay attention to what your customers really want from you and what they really are hoping to find. If you see a pattern - follow it and adjust accordingly. 3) Attitude and outfit. Show positive attitude. Always be on time; never ever run late when a customer is involved. Be professional, act professional. If you meet with a customer - don't look like coming from a .COM company (even if you are) where shorts and T-Shirts are business attire. Don't over-dress either. 4) Dump any strict policies. Don't make customers think, that doing business with you is a risk. Be generous and flexible. Every situation is unique - so can be your decisions. If a customer is not satisfied, give him the money back and try spinning this into an even bigger sale. 5) Don't hire unlikable people. Nobody likes to give money to someone they don't like. Even if your staff might never really talk to customers and only communicates via email or forums - a personality will always shine through. A customer will feel after a while, who he is dealing with. 6) Don't be pushy. Don't try to push a customer to something they don't want, they don't need or they are not sure about. Show options, be patient. Customers like that more than a stupid sales pitch. 7) Offer superior products. Add a little more to each product or service than necessary. None of these things alone with get you loyal customers, but a combination of things will make it very difficult for a customer to leave. If you get a customer to this point, you are able to ask for a higher price for your products and most of them will be happy to pay a little more so that they can continue to enjoy the service and the products that you provide. This article can be published as long as a live return link to http://www.webhostingresourcekit.com is provided. About The Author Christoph Puetz is a successful small business owner (Net Services USA LLC) and international author. Guides, Tutorials, and Articles for small businesses - http://www.webhostingresourcekit.com
|
|
|
|
RELATED ARTICLES
One Critical Question to Ask Yourself Every Day What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones. We told the young man who greeted us that we had only one question: is this phone compatible with the database software we intend to purchase? "I don't know," he said, "Most customers do the research on this before they come in." We politely requested that if he didn't know, he find the answer. He told us we could call the company ourselves, that he didn't have time to be put on hold with them. As you can imagine, we left without spending what we felt was a significant sum of money. And of course we've told at least 10 other people about the disappointing service at that particular store. Be the Customer: See Yourself as Your Customers Do What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everything neat and clean? Was I thanked for my business? What happened when I made a return? Doors by Catering to Your Clients Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy. Attitude of Service When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service. How to Walk the Floor and Talk to Customers This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision. Aint We Wonderful! It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. You think this is a joke? Recent research shows that something like 60% of businesspeople place more importance on what they will get from a transaction than on what their customers will benefit. Identify Your Silent Customer Service Message With the growing number of people in every business sector,doing business requires creativity and ingenuity. Theentrepreneur that understands the importance of thinkingdifferently is the entrepreneur that sees their businessesgrowing. However, too many business owners are relying onthe old ways of doing or packaging their products and services. Whether retail or service oriented, old clichés and techniquesno longer work. Saying Thank You to Your Clients "Thanking your customers" - Why you should do it and how... Client Service as a Competitive Advantage As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose. Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. 7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to do to keep their business. Customer Satisfaction and the Service Business The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of the value of your services to your customers. Dealing with Difficult People 1. Don't get Hooked !!! When a Customer Has Done Everything to Get Your Goat You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do. Debt Elimination Scam May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it. What Do They Want Anyway? You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?.... and how can I get them to buy? Modern Call Center Solutions - Keeping in Touch is the Key Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with. From the point of view of the customer who needs to purchase a product, or is having trouble with a product or service he has already purchased, help must be readily available. From the point of view of a business competing within a certain market or industry, it is necessary to be recognized, and to constantly maintain or increase one's market share. At the bottom of all these needs is communication, and that is exactly what the call center is there to provide. Customers - What They Really Want - 6 Secrets of Customer Service What customers really want can be divided into two areas. Create Win-Win Deals With Your Competitors In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you. Top 10 customer service tips 1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well.
|
| © Athifea Distribution LLC - 2013 |